The Ultimate Guide to Understanding ShoeMall Returns Policy

ShoeMall Returns Policy

Are you wondering what ShoeMall returns policy is? Whether you’ve received a pair of shoes that don’t fit quite right or simply changed your mind on a purchase, it’s important to know the ins and outs of returning items to ShoeMall. In this ultimate guide, we’ll break down everything you need to know about their returns policy – from what types of items can be returned to how long it takes for them to process your return. So grab a cup of coffee and let’s dive in!

What is the ShoeMall Returns Policy?

ShoeMall offers a 60-day return policy for most items purchased on their website. This means that if you’re not satisfied with your purchase, you have up to 60 days from the date of purchase to initiate a return.

To be eligible for a return, the item must be unworn and in its original condition, including all tags and packaging. Additionally, certain items such as intimate apparel or personalized items may not be eligible for returns.

To initiate a return, simply log into your ShoeMall account and follow the instructions provided. You’ll need to print out a prepaid shipping label and packing slip to send back with your item.

It’s important to note that ShoeMall does not cover the cost of shipping for returns unless there was an error on their part (such as sending the wrong size or style). Once they receive your returned item, it can take up to two weeks for them to process your refund or exchange.

How to return an item to ShoeMall

Returning an item to ShoeMall is a simple process that can be completed within a few steps. First, log in to your ShoeMall account and go to the “Order History” section. Then, select the order containing the item you wish to return and click on “Return Items.”

Next, choose the reason for return from the drop-down menu and indicate whether you would like a refund or exchange. If requesting an exchange, specify which size or color you prefer.

After submitting your request, print out the provided shipping label and attach it securely to your package. Make sure all original tags are attached and include any additional items that came with your purchase.

Once packaged, send your return back via mail or UPS drop-off location. Keep in mind that ShoeMall does not cover return shipping costs unless there was an error on their part.

After receiving your returned item, ShoeMall will process it within 7-10 business days. Refunds will be issued through the original payment method used during checkout.

Returning an item at ShoeMall is straightforward as long as you follow these steps carefully!

What types of items are returnable to ShoeMall?

At ShoeMall, they understand that sometimes you may not be completely satisfied with your purchase. That’s why they have a flexible return policy in place to help make the process as easy as possible for their customers.

So, what types of items are returnable to ShoeMall? Well, most items purchased at ShoeMall can be returned within 60 days of the original purchase date. This includes shoes, clothing, and accessories such as hats or bags.

To be eligible for a return, all items must be in new and unused condition with the original tags still attached. Additionally, any shoe boxes must also be undamaged and intact.

It’s important to note that personalized or customized products cannot be returned unless there was an error made by ShoeMall during the personalization process.

If you’re unsure whether an item is eligible for returns or not, it’s always best to reach out to their customer service team before making your purchase.

ShoeMall has a fairly generous return policy in place which makes shopping with them stress-free and convenient.

What types of items are not returnable to ShoeMall?

When shopping at ShoeMall, it’s important to be aware of their return policy. While most items are eligible for returns, there are a few exceptions.

One type of item that is not returnable to ShoeMall is any product that has been worn or used. This includes shoes with scuffs on the soles or clothing with stains or odors. It’s important to inspect your purchase carefully before wearing or using it, as even one use can make the item ineligible for a return.

Another category of non-returnable items at ShoeMall includes gift cards and e-gift certificates. Once purchased, these items cannot be returned or refunded.

Additionally, certain personal hygiene products such as insoles and shoe inserts cannot be returned due to health reasons. These types of products are considered final sale and cannot be exchanged or refunded by ShoeMall.

Any custom-made items such as personalized sneakers or monogrammed bags also fall under the non-returnable category at ShoeMall since they were specifically made for you.

It’s crucial to keep these exceptions in mind when making purchases from ShoeMall so you can avoid disappointment later on.

How long does it take for ShoeMall to process a return?

Once you’ve shipped back your returned item, the next question on your mind might be how long it will take for ShoeMall to process your return. Well, the answer depends on a few factors.

Firstly, once ShoeMall receives your package and inspects the returned item, they’ll begin processing within 2-3 business days. The speed of delivery is determined by how soon they get it in their hands.

Secondly, if you opted for a refund instead of an exchange or store credit, then the time taken for that refund to appear back in your account also varies from bank to bank. Most refunds are processed within 5-7 business days but some banks may take longer than others.

If there’s any issue with the return such as missing tags or damage not caused during shipping then it may require additional processing time which can further delay when you receive your refund.

Once everything looks good and there are no hiccups along the way, expect to see refunds credited back into your account within two weeks after returning items to ShoeMall.

Will I be charged a restocking fee if I return an item to ShoeMall?

If you’re considering returning an item to ShoeMall, it’s important to know whether or not you’ll be charged a restocking fee. The good news is that the company does not charge restocking fees for most returns.

However, there are some exceptions to this policy. If the item being returned is damaged or shows signs of wear and tear, ShoeMall may withhold a portion of your refund as a restocking fee. Additionally, if the original packaging has been opened or damaged in any way, there may be a restocking fee applied.

It’s worth noting that these fees are typically only applied in cases where the return is due to buyer’s remorse rather than a defect with the product itself. In other words, if your item arrived damaged or defective, you won’t be responsible for any additional charges.

While ShoeMall does have some restrictions on their return policy – including potential restocking fees – they remain fairly flexible when it comes to accepting returns from customers. This makes them an ideal choice for shoppers who want peace of mind when making online purchases.

What if I Need to Exchange an Item?

If you find that the item you received from ShoeMall is not what you expected, or it doesn’t fit well, don’t worry. You can easily exchange it for a different size or color without any hassle.

To begin with, log in to your ShoeMall account and look for the “Return Items” option. From there, select the item(s) that you want to exchange and choose the new size/color that you prefer. After completing this step, all you need to do is wait for a confirmation email from ShoeMall containing further instructions.

ShoeMall allows exchanges within 60 days of purchase as long as the items are unused and in their original packaging. If your preferred replacement is out of stock at the time of processing your request, ShoeMall will refund your money instead.

Please note that if the price of your exchanged item differs from that of the original one purchased, there may be additional charges or refunds required depending on which way it goes.

Exchanging an item with ShoeMall is easy and straightforward. The company strives to make sure its customers are happy with their purchases by providing convenient policies like these returns and exchanges options.

FAQs About the ShoeMall Returns Policy

FAQs About the ShoeMall Returns Policy:

Q: How long do I have to return an item to ShoeMall?
A: You have 60 days from the date of purchase to return an item.

Q: What if I received a damaged or defective item?
A: Contact ShoeMall customer service immediately and they will provide you with instructions on how to proceed. They may ask for photos of the damage or defect to help expedite the process.

Q: Will I be refunded for my original shipping costs?
A: No, ShoeMall does not refund original shipping costs unless there was an error on their part.

Q: Can I return items purchased with a promo code or discount?
A: Yes, as long as the item meets all other eligibility requirements for returns.

Q: What if I lost my packing slip or receipt?
A: You can still initiate a return by contacting ShoeMall customer service and providing them with your order number and any other necessary information.

Q: Can I return items purchased online in-store?
A. No, online orders must be returned through the mail using provided instructions.


Understanding the ShoeMall Returns Policy is an important part of your shopping experience. By knowing what items are returnable, how to return them and what fees may apply, you can confidently shop for shoes online without any worry.

ShoeMall offers a hassle-free returns policy that allows customers to return or exchange their purchased items within 120 days from the date of purchase. The company accepts both unworn and unused products as well as those that have been gently used but still in good condition.

Remember to always check the item’s eligibility for returns before making a purchase on If you ever need assistance with returning or exchanging an item, their customer service team is available to help through phone, email or live chat.

We hope this Ultimate Guide to Understanding ShoeMall Returns Policy has provided valuable information that will make your shopping experience much easier. With ShoeMall’s reliable and convenient returns policy in place, you can confidently buy shoes online without fear of getting stuck with something that doesn’t fit or isn’t quite right!

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